Read more below for information about our services, policies, and therapists. If you question don’t see your question answered within our FAQ, please contact us to learn more.
Scheduling
How do I schedule an appointment as a new client?
New clients should fill out the contact form here. We do not give new client appointments over the phone, as we match new clients to clinicians from information on the contact form. This allows us to match you to a clinician with the expertise to address your particular concerns.
How do I schedule/reschedule/cancel appointments once I am enrolled as an ongoing client?
- Most of our clinicians use the online scheduler. Your therapist will give you the password. You may then adjust your appointments as you wish here.
- You may also email your clinician directly, or text if they use text-scheduling.
- You may call the main office number at 812-333-8474.
- You must cancel (voicemail or email are sufficient) at least 24 hours before your appointment time to avoid a cancelation fee. See more below about our cancelation/no show policy.
What is your Cancelation/No Show policy?
A cancel fee of $75 per scheduled individual/family hour or $40 for any group session will be incurred with less than 24 business hours’ notice (i.e. Monday appointments must be cancelled on Friday), or if you fail to show up for any scheduled appointment. This fee increases to $100 with repeated no shows or cancelations.
If you show up more than 15 minutes late, we will not be able to see you. While we hate to have a cancellation policy, it is important to ensure that our therapists’ limited availability for other clients who will use the space if there is adequate notification.
If you are not able to make it in-person for any reason, you can convert your in-person session to a telehealth session. If your child cannot attend an appointment, the time can be used for a parent session instead (these are billed at different rates).
How do I get my telehealth link?
Spencer Psychology uses Zoom for Healthcare, a HIPAA compliant telehealth platform. We send your telehealth link in your appointment confirmation to the email address included in your enrollment. We resend the link again 24 hours prior to the appointment in your reminder. (If you are in a group, your group leader will send you a special group link during enrollment. The group link will be the same each time).
Telehealth
How do I get my telehealth link?
Spencer Psychology uses Zoom for Healthcare, a HIPAA compliant telehealth platform. We send your telehealth link in your appointment confirmation to the email address included in your enrollment. We resend the link again 24 hours prior to the appointment in your reminder. (If you are in a group, your group leader will send you a special group link during enrollment. The group link will be the same each time).
Insurance
Do you accept insurance?
Yes. We are in-network with Anthem plans, IU Health Plans (including IU Health Select, IU Health Premier), CareSource Marketplace, United Behavioral Health (UBH), United Health Care (UHC), UMR and Aetna. Alse, we accept Federal Medicare. Unfortunately, we do not accept Medicare Advantage Plans, Medicaid/Hoosier Healthwise or Healthy Indiana Plan (HIP).
What is a Deductible vs Copay vs. Coinsurance?
Deductible: A deductible is the amount you pay for health care services out of your own pocket (medical, prescriptions or counseling). This is a flat amount you have to pay first before your insurance will help you. Each insurance plan has its own flat amount (usually on your insurance card).
For example: If your insurance deductible is $1500, you’ll pay the full $1500 to your providers or pharmacy before insurance covers any of the cost. After you have paid the first $1500, insurance will share the cost of your therapy with you. They will typically pay the larger portion, and you will pay either co-insurance or a copay.
What is Coinsurance? Each type of session has its own charge, (individual, family, play therapy, etc). Insurance companies determined the “allowed amount” and in-network providers agree to take this amount. Coinsurance is a percentage of that amount. For counseling sessions, its most commonly 20% of the allowed amount.
For example: The client has met the $1500 deductible. The therapy session cost, set by the insurance, is $100. If you have 20% coinsurance, you will pay $20 for that session and the insurance will pay $80. We will collect the co-insurance at the time of service and bill the rest to the insurance.
What is a Copay? A copay is a flat amount you pay for a session. For counseling, this is typically $20 to $25 for each session, but each plan is different.
Payments and Billing
How much does counseling typically cost?
Common copays are $20-$25 per session if you have met your deductible. If have not met your deductible, sessions range from $100-$175, depending on your insurance plan and if your therapist is a master’s level clinician or a PhD. If you are not using your insurance, sessions are $150 per hour. Spencer Psychology does not offer a sliding fee scale.
When is payment due?
Payment is due at the time of service. We will have to pause your services if your bill is unpaid, even if you pay off the previous balance. When paused, you can setup your account to use our autopay service and we will restart your services. If do not know what you owe, support staff will text you the amount and a payment link within 48 hours of the appointment. You can also find out what you owe by using our Client Portal or contacting our support staff at admin@spencerpsychology.com.
How do I make a payment?
- For the easiest way to pay, use our auto-pay option https://spencerpsychology.com/vaulting-a-credit-card/.
- Pay online here.
- You can pay in-person at our office.
How do I use the client portal to see my bill?
- You will need the email you enrolled with, and the client’s date of birth. The portal will send a code to your cell phone to then access your statement.
- Select to view either your Short statement or the Long statement.
- The short statement will only show you pending and owed charges on your account
- The long statement will show you current and past charges on your account
- Dates of your sessions will show on your bill once your clinician has written the note.
- Sessions on your statement listed as “Pending” have been submitted to insurance, but insurance has not processed the claim. For pending claims, payment for estimated copays/deductibles is still required.
No Surprises Act
This act protects you against surprise medical bills. Information on this act is included in the new client enrollment and is also available here.
Other Questions
Does Spencer Psychology prescribe medication?
No.
Special Considerations for Treatment of Children
Please review our philosophy around the treatment of children, and how we address privacy, access to information and safety concerns to be sure our approach will work for your parenting preferences.
What if I want a different therapist?
If your therapist is not a good match, please let us know immediately at admin@spencerpsychology.com, and we will rematch you.
Provisionally Licensed Clinicians – Therapists
Spencer Psychology has a licensure program for clinicians who are finishing their training, similar to a residency program for medical doctors. Our provisionally licensed therapists have master’s degrees or PhDs, and hold a license, but are not independently licensed yet. They work under the supervision of senior staff. Provisionally licensed therapists are identified on their bio on our website, along with the senior staff member who supervises them.
How do I update my contact information, email address, insurance information, etc?
Please email admin@spencerpsychology.com to reach our support staff with any changes or updates.
Questions or concerns?
Please contact us at admin@spencerpsychology.com. Our office manager addresses billing concerns. Dr. Spencer addresses clinical or other concerns.