FAQ – Answers to questions about our services

Learn answers to questions about Spencer Psychology

Read more below for information about our services, policies, and therapists. If you question don’t see your question answered within our FAQ, please contact us to learn more.


How do I schedule an appointment as a new client?
How do I schedule/reschedule/cancel appointments once I am enrolled as an ongoing client?
What is your Cancelation/No Show policy?


How do I get my telehealth link?


Do you accept insurance?
What is a Deductible vs Copay vs. Coinsurance?

Payments and Billing

How much does counseling typically cost?
When is payment due?
How do I make a payment?
How do I use the client portal to see my bill?
No Surprises Act

Other Questions

Does Spencer Psychology prescribe medication?
Special Considerations for Treatment of Children
What if I want a different therapist?
Provisionally Licensed Clinicians – Therapists
How do I update my contact information, email address, insurance information, etc?
Questions or concerns?