What does this mean?
We can “vault” your credit card number into an encrypted program (none of the staff can see the number), and then pull down a payment when you have a session. You can see all the charges on your invoice as they process and are attached to your account in the Client Portal.
What are the advantages?
- It’s very convenient, especially for telehealth when you aren’t physically in the office to make a payment.
- You don’t have to track your payments anymore.
- You don’t have to worry about getting behind on your bill, and possibly having services paused for non-payment.
Do some services need a vaulted card?
Yes. We have some service delivery where a vaulted card is requested.
- If you have more than one family member currently attending services, we request a card on file.
- If you are sharing payments with another person, such as divorced parents for a child, we request that one of you vault a card. You can download your statement at any point from our portal to arrange the correct reimbursement between yourselves.
- If you have someone else paying for your services, such as a parent paying for a college student, we request a card on file in our vault. (A vaulted card allows us to confirm their permission and get a consent if we are to bill someone else).
How do I sign up?
- Fill out the vault consent online here https://enroll.spencerpsychology.com/vault (it has an e-submission, so nothing to print out).
- Call reception at 812-333-8474 to give your card number over the phone. We will enter it directly into the vault, and you’re all set.